Privacy Policy

Privacy Policy

Last updated: 29/01/2026

At Paw Patrols Stoke, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our dog walking and pet care services.

1. Information We Collect

We may collect the following information from clients:

Name, address, phone number, and email address

Pet information (name, breed, age, medical needs, behaviour notes)

Home access details (lockbox codes, keys, alarm instructions)

Emergency contact details

Payment information

Communication records (messages, emails, booking notes)

2. How We Use Your Information

We use your information to:

Provide dog walking and pet care services

Communicate about schedules, updates, or emergencies

Process payments

Maintain client records

Improve our services

Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary:

With payment processors to complete transactions

With veterinary professionals in case of pet emergencies

If required by law

4. Data Security

Paw Patrols Stoke takes reasonable steps to protect your personal data from loss, misuse, or unauthorised access. However, no method of storage or transmission is completely secure.

5. Data Retention

We keep client information only as long as necessary to provide services and meet legal or business requirements.

6. Your Rights

You may request to:

View the personal information we hold about you

Correct inaccurate information

Request deletion of your data where legally permitted

To make a request, contact us at:
📧 bookings@pawpatrolsstoke.co.uk
📞 07496 470044

7. Photos and Social Media

We may take photos or videos of pets during services to send updates to owners or for marketing purposes. We will only post publicly with your consent. You may opt out at any time.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be made available on our website or upon request.

9. Contact Us

If you have any questions about this policy, contact:

Paw Patrols Stoke
Email: bookings@pawpatrolsstoke.co.uk
Phone: 07496 470044